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The Journey of Your Package

Watch how your package travels with AJEX and learn how we can help you with each step of the journey

01

Pack for the Journey

Proper packing will secure your shipment before setting off

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Pack like a pro.
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Let AJEX pack it for you.
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Find out what you can and cannot ship.
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Consider Insuring your Shipment.
02

Prepare Your Documents

Make sure to provide all required shipping documentation to complete the process

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A shipping label - create it online via Customer Portal.
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In many cases you'll need to prepare a customs invoice.
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Local customs regulations may require additional documents.
03

Get it to AJEX

Once you have created a shipping label and selected the delivery service you need, your parcels are ready to be shipped with AJEX

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Find a drop off location.
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Request a Pickup.
04

Prepare for Clearance

AJEX works with Customs Authorities to expedite the clearance process

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AJEX has Customs Services to help you.
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You can receive Customs notifications.
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Duties and taxes may apply.
05

Your Shipment Delivered

At AJEX, we guarantee 3 delivery attempts, flexibility and convenience to the recipient

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Shippers can include specific signature service option when creating the shipment.
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Recipients can schedule their delivery for when they are available at home.

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