Your privacy matters to us. This Privacy Policy outlines the Personal Data we handle, the methods we use, and the purposes for which we process it.

This Privacy Policy should be reviewed alongside our TERMS OF USE and any other referenced documents.

Please be aware that we will seek your consent before using your data for purposes beyond this Privacy Policy.

ABOUT AJEX

Founded in 2021, AJEX Logistics Services is the G.C.C. logistics & transportation expert.

Specialized in Middle East E-commerce distribution and industrial solutions, AJEX is backed by Ajlan & Bros Holding, Saudi Arabia's leading private investment conglomerate.

This Privacy Policy details how AJEX manages your information and the measures we take to protect your privacy.

AJEX ensures that we:

• Uphold the highest standards to safeguard your personal information.
• Collect and utilize only the Personal Data necessary to provide you with our services or interactions.

Our Contact Information:

If you have any questions or concerns about how we handle your Personal Data, please get in touch with us on data.privacy@aj-ex.com

What Personal Data Do We Collect?

Personal Data refers to any information that identifies or relates to an individual. It can include details that can identify a person when combined with other information. At AJEX, we collect Personal Data strictly on a need basis, adhering to the principle of data minimization. All collection of personal data is carried out in a fair and lawful manner. The data we collect may vary depending on your relationship with AJEX. Typically, we gather the following information:

• Technical data (e.g., IP address, cookies, system, or service-specific technical details)
• Contact information such as your phone number, email address, postal address, etc.
• CCTV footage from our facilities
• Information you provide to access and use our systems and receive our services
• Name.
• If you are a job applicant, we collect additional information like employment history, date of birth, nationality, and other relevant details to facilitate background checks

Sources of Personal Data

We primarily obtain Personal Data from the following sources:

• Technology you use to access our systems and services
• Directly from you and through your interactions with us
• Information from publicly available sources within legal boundaries
• Referees
• Employers
• When you apply for a job with AJEX
• when you access AJEX’s premises
• where you are the recipient of a shipment delivered by AJEX or its agents

In specific circumstances, we may obtain data from other sources (e.g., background checks during the hiring process). To read more about candidates' privacy policy, please click on Privacy Policy for Candidates.

Why Do We Need Your Personal Data?

We only use data for its intended purpose and may need your personal information to:

• Provide you access to our systems for service delivery
• Perform internal business functions, such as audits, corporate transactions, and data analysis
• Assist in research and planning for new services and improvements
• Investigate concerns or complaints about our services
• Ensure public safety and security at our premises
• Deliver and support our services
• Fulfill legal or contractual obligations
• Prevent and detect crime and fraud

Use of Cookies on Our Website

We sometimes place small files called cookies on your computer or device that record your preferences to enhance your experience on our website, but we will ask for your consent to their use when you first visit us. We also automatically collect web statistics about your site visit based on your IP address. You have a choice not to accept the cookies, but if you do, certain functionalities (e.g. banner redirection) may not be available. To read more about cookies policy please visit AJEX Cookies Policy.

Who Do We Share Your Personal Data With?

We only share personal information when necessary and in compliance with relevant regulations. For example:

• We may share your Personal Data with various organizations to store it on our behalf or assist in delivering our services. We always ensure that these organizations comply with data protection laws to safeguard your information.
• We may be legally obligated to provide Personal Data to other organizations, including disclosures required by law or to prevent fraud.
• We also share certain Personal Data within AJEX to ensure effective service delivery. When sharing your data, we ensure the receiving organization has the required level of data protection and take additional measures to secure it.
• Third Party Terms and Conditions AJEX may disclose your personal data to third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all AJEX stock and/or assets or other corporate change, including, without limitation, during any due diligence process provided, however, that this Privacy Policy shall continue to govern such personal data.

How We Protect Your Data:

We prioritize the security of your records and ensure they are accessible only to authorized personnel. We implement various technical and organizational measures, including:

• Implementing controls over data storage locations
• Training staff to protect your information
• Controlling access to systems and networks
• Deleting Personal Data when no longer required

Data Retention Periods:

Your data is retained only as long as necessary, per established retention periods, for the purposes for which it was collected and to meet any legal, regulatory, accounting, or reporting requirements. Retention periods may vary depending on individual circumstances. We regularly review our retention periods to ensure we do not retain your data longer than necessary.

Your Rights Regarding Your Personal Data

Under applicable laws, you may have certain rights related to your Personal Data, including:

• Right to rectify and update your personal data in AJEX's possession
• Right to access the Personal Data we hold about you
• Right to withdraw your consent and object to processing
• Right to request the deletion of your Personal Data in AJEX's possession
• Right to restrict processing in certain situations
• Right to receive your personal data in AJEX's possession
• Right to be informed about the purposes for collecting and processing your Personal Data These rights may be subject to specific exemptions, such as:
• When the data is necessary for crime prevention or detection (e.g., fraud, money laundering, or suspicious transactions)
• When processing is necessary for contract performance or entering a contract
• When AJEX does not control your data (in such cases, we can inform you of the Data Controller and assist in redirecting your request)
• When the request conflicts with a legal obligation (e.g., ongoing processing required by employment law)
• When the data is required for legal claims establishment, exercise, or defense

Exercising Your Rights

To exercise any of these rights, inquire about how we use your Personal Data or file a complaint, contact us at: data.privacy@aj-ex.com

Changes to the Privacy Policy

We may amend this Privacy Policy at any time by updating this page. All changes will be posted here so you are always aware of the information we collect, how we use it, and if we disclose it to any third parties.

Supplementary Notices

AJEX may provide you with supplementary privacy notices alongside this Privacy Policy. Below is a selection of such notices to offer specific details regarding your engagement with AJEX.